Support — Mahjong Axions

Contact: contact@axionslab.io We reply within a few working days.

Before writing to us

My progress is gone. It is stored on your device and we hold no copy — so we cannot restore it. Uninstalling, changing device, or clearing the game's data loses it permanently.

I want to delete my data. Settings → Delete my data. Immediate and permanent.

I want to change my advertising choice. Settings → Ad preferences.

A video failed but I want my reward. You already have it: the game grants the reward even when a video fails. That failure is our problem, not yours.

The game is in the wrong language. Settings → Game language.

Is a level impossible? No. Every level is generated with a guaranteed solution and verified automatically before shipping. If no move remains, shuffling produces one.

Reporting a problem

Tell us your device model, its Android version, the level number, and what you did just before. A screenshot helps a lot.